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Resetting your Router and Set-Top Box Always reset your Router first and then check to see if that resolves the issue. I have to reset my Set-Top Box frequently, is this normal?
No, if you routinely have to reset your Set-Top Box more than three times a week, it is likely there is an issue with your Set-Top Box that needs to be resolved.
Contact the Fiber Solutions Customer Support for further assistance.
The new Spectrum Guide is being deployed to some customers with HD Spectrum receivers in select markets, with more areas coming soon! Worth, TX, Spectrum Guide support can be found here .
The receiver can take between 30-60 minutes to load after an installation, a power failure or a receiver reset from our technical department.
During this time, the channels themselves should work but the info will read To Be Announced and the menu will be inaccessible until it downloads.
Recording Issues Playback Issues Automatic Deletion/Scheduled Recordings Not Working Can't Delete Recordings Error Messages Additional Troubleshooting If you're having trouble recording programs, sign in to My Account to verify that your services are active.